Well I’ve been offline nearly a month now while changing over to the NBN. I won’t say it has been the smoothest of processes by a long shot. It’s been punctuated by me chasing my provider for updates of an install that has been both ignored by NBN for two weeks before even filing an order, then several cancelled (i.e. unaccepted) install dates that in turn my provider has omitted to advise me on after providing me with install dates that in turn clearly never got accepted. As is usual in utilities and services provided (and I use that term loosely) in this country, communication is extremely poor and customer satisfaction lacking a great deal of the time. As this service was from the outset defined as a business install, and having been for the most part crippled for a month by this change, I do wonder what other small businesses experiences have been. My install is “due” to take place today sometime this morning. I wait to see if such actually manifests.
Intermittant Communication and Connectivity…
2017 -
02.16